Report Environmental Issues.
The Eswatini Environment Authority provides a structured, transparent process for communities, municipalities, and the public to report environmental harm, non-compliance, and service delivery concerns.
How the grievance process works
Every grievance follows a structured 8-stage workflow ensuring accountability, transparency and timely resolution.
Submit
File your grievance via any channel — online, walk-in or hotline. Anonymous submissions accepted.
Screening & Classification
The KM Unit classifies your case (Category A–F by urgency) and routes it to the correct directorate within 48 hours.
Investigation
An inspector conducts a field investigation — site visits, sampling, drone surveillance and interviews. High-risk: 7–14 days.
Decision & Closure
The directorate issues an enforcement decision. You are notified and may accept the outcome or appeal through 5 tiers.
What can you report?
The EEA Grievance Redress Mechanism covers concerns across the five thematic priority areas of the Eswatini Environment Fund's 2024/2025 cycle.
Sustainable Land Management
Land degradation, soil and water conservation, run-off water management, and integrated landscape management across cropland, grassland and forest areas.
Climate Change
Climate-smart agriculture, climate-resilient livelihoods, capacity building for local adaptation action plans and disaster risk preparedness.
Sustainable Water Management
Protection of rivers, earth dams, springs and wells; water harvesting; and sustainable management of water sources for agriculture, livestock and domestic use.
Chemical & Waste Management
Improper use of pesticides and herbicides, uncontrolled dumping, municipal solid waste, incineration, and harmful chemical release into the environment.
Ecosystem, Habitat & Biodiversity
Habitat loss, overuse of natural resources, threats to protected areas, wetland degradation, and activities harming biodiversity and ecosystem services.
Guiding principles
Every grievance is handled in accordance with EEA's mandate for transparency, accountability and environmental justice.
Accessibility
Multiple channels including SMS and walk-in ensure rural and underserved communities can participate.
Transparency
All decisions are documented with rationale. You are notified at every stage of your case.
Fairness & Impartiality
EEA enforces compliance objectively, providing administrative justice regardless of who is implicated.
Timeliness
Defined SLAs at every stage — 24h acknowledgement, 48h screening, 7–30 day resolution.
Confidentiality
Your personal details are protected. Anonymous submissions are accepted where safety is a concern.
Accountability
Internal Audit monitors all cases. Quarterly public reports are published on grievances handled.